Política de reembolso

Refund Policy

Last updated: June 8, 2026

At LUMIA™, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy from the date your order is delivered.

To be eligible for a refund:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase is required.

Non-Refundable Situations

Refunds will not be issued for:

• Incorrect shipping addresses provided by the customer.
• Normal shipping delays outside of our control.
• Products damaged due to misuse or improper installation.
• Items returned without prior approval.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos of the issue.

We will gladly provide a replacement or refund if the claim is approved.